Official Privacy Policy

Privacy Policy - Namahaom.com

How namahaom.com collects, uses, stores, processes, and protects information for students, parents, guardians, visitors, and users.

Overview

Website: namahaom.com

Company: San Lak Services Pvt. Ltd.

Effective Date: 15 April 2026

Jurisdiction: Mumbai, Maharashtra, India

At namahaom.com, operated by San Lak Services Pvt. Ltd. ("Company", "we", "our", "us"), we are committed to protecting the privacy and personal information of our students, parents, guardians, website visitors, and users.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, register for courses, make payments, attend classes, or communicate with us.

By using the website or enrolling in any program, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following personal and non-personal information:

Student Information

  • Full name.
  • Age / date of birth.
  • Gender, optional.
  • School class / grade, if applicable.
  • Course enrolled.

Parent / Guardian Information

For students below 18 years of age, we may collect:

  • Parent / guardian name.
  • Relationship with student.
  • Mobile number.
  • Email address.
  • Residential city / state.

Payment Information

For fee collection and refund processing, we may collect:

  • Billing name.
  • Payment transaction ID.
  • UPI / bank transfer reference.
  • Masked card details processed by payment gateway.
  • Refund bank account details, where applicable.
Important: We do not store full debit / credit card numbers, CVV, or sensitive payment credentials on our servers.

Information Collected Automatically

When you visit namahaom.com, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Session duration.
  • Cookies and browser identifiers.

This information helps us improve website performance, security, and user experience.

Use of Information

We use the collected information for the following purposes:

  • Student registration and enrollment.
  • Batch and trainer allocation.
  • Class reminders and schedules.
  • WhatsApp / SMS / email communication.
  • Customer support.
  • Payment and refund processing.
  • Issuance of certificates.
  • Internal academic review.
  • Service improvement.
  • Legal compliance and dispute resolution.
  • Promotional communication regarding new batches and services.

Class Recording and Communication Data

Live classes, doubt sessions, counseling calls, and customer support interactions may be recorded, monitored, and securely stored for:

  • Academic quality review.
  • Trainer evaluation.
  • Service quality monitoring.
  • Internal dispute resolution.
  • Legal compliance.

By attending any session, you consent to such recording and storage.

Sharing of Information

We do not sell, rent, trade, or commercially share your personal information with third parties.

However, information may be shared only with:

  • Payment gateway partners.
  • IT / hosting service providers.
  • Class platform providers such as Zoom, Google Meet, LMS, etc.
  • Legal / regulatory authorities where required by law.
  • Auditors and compliance professionals.

Such sharing shall be strictly limited to operational and legal necessity.

Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access.
  • Misuse.
  • Disclosure.
  • Loss.
  • Alteration.
  • Destruction.

However, while we strive to protect your data, no internet-based transmission or storage system can be guaranteed as 100% secure.

Cookies Policy

Our website may use cookies and similar technologies to:

  • Remember user preferences.
  • Improve website speed and navigation.
  • Analyze traffic patterns.
  • Improve marketing effectiveness.

Users may disable cookies through browser settings; however, certain website features may not function properly.

Data Retention

Personal information shall be retained only for as long as necessary for:

  • Academic services.
  • Payment and refund processing.
  • Legal compliance.
  • Customer support.
  • Internal audit and dispute resolution.

The company reserves the right to retain records for a commercially reasonable period.

Minor Children Privacy

For users below 18 years of age, data shall be collected only through or with the consent of a parent or legal guardian.

The parent / guardian shall be deemed authorized to provide consent on behalf of the minor.

User Rights

You may contact us to request:

  • Correction of inaccurate personal information.
  • Update of contact details.
  • Deletion of certain information, subject to legal retention requirements.
  • Withdrawal from promotional communication.

Changes to Privacy Policy

The company reserves the right to modify, update, or amend this Privacy Policy at any time.

The revised version shall become effective immediately upon publication on the website.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India.

Any dispute arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

Contact Us

For privacy-related concerns, correction requests, or data queries, please contact:

  • San Lak Services Pvt. Ltd.
  • Support Email: support@namahaom.com